Q: I am trying to download a PDF or MP3
file associated with a session, and the file will not start to
download.
A: File downloads that do not start or
prompt you to save the file to your computer indicate a connection
failure or the content is being blocked by your local network. Some
hospitals and other facilities block certain file types from being
downloaded. To resolve this problem, please submit a support request
by clicking on the support link located on digitellinc.com and
indicating the file you are attempting to download. Once the
digitellinc.com support staff has determined that the user's network
is blocking the content, further action may be needed by contacting
your network administrator.