FREQUENTLY ASKED QUESTIONS 
Don't see what you are looking for? Select the "Live Support" option in the lower right corner of your screen to speak to a technician. We're happy to help.

Your attendance during this webinar is tracked through the time you remain present during the live stream. You are required to attend a minimum of 75-minutes to satisfy the requirements and earn CPE credit. Members will have CPEs from the Live Event automatically added to their membership recorded within 10 days.
We strongly recommend using a desktop computer or laptop with a hardline internet connection for best performance and experience. However, the event live stream can be accessed by most mobile devices, including tablets and smartphones. 
Before attending the webinar, be sure to check your system’s compatibility with the live broadcasting platform. This will ensure that you have all the proper items required for accessing the live event. Click on the "System Checker" tab on the event page. Be sure to apply necessary updates to your system for items that fail before the live event.
The Webinar will open 15-minutes prior to the start time. 

To access all currently available SECURE Webinar materials, click the "Handouts" tab. Check back frequently for updated materials. You will also be able to access materials in the “Resources” area of the streaming player during live sessions.
We want your feedback! Evaluations will be open 15 minutes prior to the end of the SECURE Webinar, for completion in real time or after the event. To access the speaker evaluations and your official CPE Transcript click the "Evaluations & CPE Transcript" tab. Members will have CPEs from the Live Event automatically added to their membership recorded within 10 days. CPE earned through viewing the recording must be self reported. You may not claim CPE for both the Live Event and Recording. 
If you need further help, please contact our Technical Support. Live help is available 8:00 a.m. - 8:00 p.m. EST, Monday-Friday. Call us at 1.716.338.0332 or use the blue "Live Support" chat feature located at the bottom of your screen. 
While watching or listening, you can easily switch between these custom features:
  • 1. Session Details – Review session description and speaker biographies
  • 2. Live Chat – Interact and network with other online attendees and event moderators
  • 3. Questions –  Submit questions for the speakers, and vote for which questions the speaker(s) should response do. 
  • 4. Polling - Participate in real-time session polling 
  • 5. Resources – Download presentation materials
  • 6. Session Notes – Easily jot down key take-aways from the session you are viewing and receive them automatically via email once the session ends
  • 7. Transcript - View the audio transcript as the dialogue happens
  • 8. Request Live Help – Our staff is always there to help if you run into any issues with your online experience
  • 9. Closed Captioning - Access closed captioning for the session
You will have access to the recording of the Webinar. Recordings will be posted approximately 24 hours after the conference concludes. CPE earned through viewing the recording must be self reported. You may not claim CPE for both the Live Event and Recording.
Closed captioning for all virtual CPE sessions will be accessible within the live streaming player. For additional accommodation requests please contact events@isc2.org.